To sum it up, apparently, this man’s complaint was that everyone talks, but very few people actually say something! As I thought about it, I realized that it was true.
Everyone you hear, whether on the news, award shows, American Idol, or anyplace where people are saying things live, they all seem to be talking in sound bites. They are all saying something that can be quoted.
When was the last time you saw someone interviewed and they said something that you thought came from the heart?
When was the last time a politician said anything that didn’t sound like a speech writer wrote it?
Most of the people whe see and hear on TV and radio either seem to be attacking justifying or making an excuse. (At least, that's what it seems like to me.)
It’s so hard to listen to people who talk, who aren’t really saying anything.
So, why did I bring this up? I’ll tell you…
On our website, we have a page for “testimonials”. I really like that word, because it has the same derivation as the word “testimony”. It always seemed to me that, when you give a testimonial, you need to tell the truth.
Not very many people go to our website and give us a testimonial, but some do. It’s much more likely that someone will call to tell me if they liked – or disliked – our service, but I have also received e-mails and, once, an actual letter!
So, what are people saying about our service? Here are a few examples:
“Our company has depended on the honest diligent work of AB&R Plumbing, Inc. many times over the last 6 years. We find their service to be exact, dependable, and they have always made themselves available to help us when emergencies erupted.I would best describe AB&R Plumbing, Inc. as being of excellent work ethics, knowledgeable and trustworthy”
That one is right on our website. Another says:
“AB&R Plumbing is phenomenal. After suffering through numerous bad plumbers who performed shoddy work and less-than-perfect repairs, AB&R was a savior. Its plumbers have consistently proven to be skilled, reliable, honest and professional in all aspects of my plumbing issues.
From menial tasks to difficult-to-repair problems, AB&R has always come through for me. Odd as it may seem to be so effusive about a plumbing company, I’m sure I’m not the only super satisfied customer to sing praise. This company deserves all the accolades.”
Again, this one is on our website.
Some testimonials that are not on our website are:
“Just wanted to let you know that Juan M. is the man! He did a fantastic job fixing the plumbing issue on our rental property. Coming out on a holiday and crawling through mud so our tenants could have water was commendable. We really appreciate the fine job he did!”
That was a homeowner in central Orange County. We went out just after midnight on Thanksgiving morning!
Another one that is not yet on our website…
“AB&R plumbing was recently referred to me by one of our material vendors. They did an amazing job of installing a Noritz tankless water heater at my Anaheim Hills home. They were friendly, tidy and efficient. I have already referred them to friends for after hours emergencies and they have also been impressed by AB&R’s clean work. We will definitely be using them on our projects in the future.”
This one came from a construction company VP.
One of my favorites, that will soon be on our website is:
"I have been in building maintenance for many years and have worked with many plumbing companies. I have found AB&R to truly be the most helpful, responsive and reasonably priced company out there. They listen to me and my needs, they have responded quite well in emergency situations. I have full confidence in their abilities and their professionalism. I won't use anyone else."
Can you tell why this is one of my favorites? This is from the head of maintenance at a retirement community in south Orange County.
So, have people ever said bad things about us? Sometimes, but even when they do, we can usually discuss the situation with them and make them happy. Our philosophy is that it’s all about the relationship. Our customers are a huge part of our business (because, if we didn’t have them, we wouldn’t be in business)!
At AB&R Plumbing, we can handle almost anything that has to do with plumbing. From clogged drains, to leaky pipes, to backflow tests and repairs, to gas leaks, to water heaters… We even install and service softeners and reverse osmosis systems!
We have spent many hours working on our price book, trying to give you the most “bang for your buck”. We didn’t cut quality, just costs!
If you need a plumber, anywhere in Orange County, give us a call today. We will make the right repair, at an affordable price, and you will like our plumbers!
