For more than 2 years, Brandom Cabinets has enjoyed a wildly successful program that side-kicks the Brandom Collection to provide custom pieces that match the cabinetry offered in the collection. Offering the same great value to match the catalog pieces, Brandom has been able to offer project designers, builders, and dealers a “one-stop-shop” to deliver a complete order from one manufacturer.
Brandom’s Custom Option Program was born from necessity and “driven by the voice of our customers” says Robin Ward, Customer Service Manager for Brandom. “Too many of our designers were having to source the custom pieces from a different manufacturer, managing the delivery and installation, and handling separate billing for one job. We heard their need to consolidate their orders to one supplier.”
Now, with the successful launch of the program, Brandom is able to offer the ability to quote individual needs, usually within 48 hours of receipt. Customers need only to submit drawings or specs via email and confirm that the terms are agreed upon when they receive it back. Brandom even submits the confirmation in the customer’s choice of ways – email, fax, or phone call. With the customer choosing the method of quote delivery, they can speed up the ordering process to allow for the Custom Option cabinets to be delivered with the rest of the order when it is placed.
Brandom Cabinets continues to push the envelope of flexible order options for designers, builders, and dealers in their network. When interacting with the many partners they currently supply, communication is placed as a primary focus to ensure a good experience each and every time.
Learn more about the Custom Option Program by visiting our website at www.Brandom.com where you can request dealer information to include the Custom Options available when placing orders. As Brandom nears 60 years in the cabinet manufacturing business, it is nice to know that they continue to place the needs and requests of the designers, builders, and dealers at the front of their vision.
